We recommend that you try on your accessory as soon as you receive it, without wearing make-up, lotions or products that could damage it. If you are not satisfied with your Nadia Manzato accessory (hair combs, veils, stoles, and all the products in the "Accessories" section of the shop) you can request a exchange with another product within 14 days of receiving your order by sending a request to firstname.lastname@example.org.
Changing the accessory for a different type and style of product depends on the availability in stock. In this case, the cost of shipping to our office is the responsibility of the buyer.
If, on the other hand, the product arrives damaged or with obvious defects, you can report it to email@example.com, attaching to the email a photo of the accessory and the order number within 14 days of receiving the order. In this case, our team will arrange for the accessory to be collected and will send you the transport document, and the shipment will be at our expense..
If you do not wish to exchange your accessory with a new product, we will refund your order, with the same payment method that was used for placing the order.